Dropshipping - How do you handle returns?

GoCustom Clothing Dropshipping is a print on demand service, this means the products are unique and produced only once ordered. Because these are custom products, we cannot accept returns or exchanges if your customer ordered the wrong size, colour, or doesn’t like the product. We will only accept returns for faulty goods.

We recommend that you adopt the same or similar returns policy for your store.

Do not ask your customers to return goods to GoCustom Clothing, they should be returned to you first. When we set up your account you will need to specify a return address which we then print on the delivery note. You then need to contact us for a returns authorisation which you will need to print and ship back to us with the item being returned. Upon inspection of the returned item, and if we agree to the fault identified, we will credit your account.

Note that if the customer complaint is related to the printing and we find the artwork to be at fault (for example low DPI) we will not accept liability for the fault. For this reason, it is important that you ensure your artwork is set up correctly.

What if the product is damaged during shipping?

Please contact us with full details of the order and the damage that has occurred. We may also require you to return the damaged item. In most cases, we will be able to offer a replacement item.

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